Last Updated: September 23, 2026 · Version: 2026-09-23-v0

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Sassychat is operated by S Labs LLC from the United States. This Policy explains how we handle information when you use Sassychat, our AI-powered messaging and fan-management tool for content creators and agencies.

Email: support@sassychat.app Mailing address: S Labs LLC, 30 N Gould St Ste N, Sheridan, WY 82801

Information We Collect

From you. Your email address and password, or your name, email address, and profile photo if you sign in with Google. Personality, tone, and communication-style settings. The platforms you connect and your creator handle on each. Payment details, processed by our payment provider — we do not store full card numbers. Support messages.

From your connected accounts. Fan messages and conversation history. Fan profile information, including tags, notes, and purchase history. Your own outbound messages, which we analyse to learn your writing style so AI-generated messages sound like you. Copies of the content you process through the service, which we hold so the features you use can operate on it.

Your platform login session generally stays on your device within the application. Certain connection settings, including any proxy credentials you configure, are stored on our servers in encrypted form so the service can operate your accounts on your behalf.

Automatically. Application usage, performance metrics, and error reports. Approximate country, derived from your IP address, so we can apply the right privacy rules.

How We Use It

To operate the service and generate messages; to detect the language a fan writes in and translate where needed; to build profiles of fans from their messages and purchase history — spend level, engagement, relationship stage, expressed preferences — which we use to tailor the timing, tone, and content of messages sent from your account; to process payments and maintain wallet, fee, and commission records; to communicate with you; to improve and secure the service; to prevent fraud and abuse; and to comply with legal obligations.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We share it only with:

Service providers who operate the service on our behalf — cloud hosting and storage, AI and machine-learning providers, payment processing, transactional email, product analytics, and error monitoring. They may use it only to perform services for us.
Google, if you sign in with Google, which shares your name, email, and profile photo with us. We send no Sassychat data back to Google.
Legal requirements, when required by law or court order, or to protect our rights and user safety.
Business transfers, if Sassychat is acquired or merged. We will notify you in advance.

We may share anonymized, aggregated data that cannot identify you. You may contact us at support@sassychat.app for information about our service providers, or to request a data processing agreement.

AI Processing

To generate messages and operate the features you use, message text, conversation context, and the content you process are transmitted to AI providers. These include models we run ourselves on rented datacenter GPU capacity, and a third-party model API for supporting tasks such as translation, extraction, and analysing your writing style.

We do not use your data to train our own AI models. Where a provider’s contract with us prohibits training on the data we send it, we rely on that prohibition; we do not claim a training prohibition beyond what our contracts say.

We retain copies of AI requests and responses, which include message text, for a limited period for debugging and quality, after which they are deleted.

Data Storage and International Transfers

We are based in the United States and operate the service from the United States. We do not currently direct or market the service to the European Economic Area, the United Kingdom, or Switzerland.

If you use Sassychat from one of those regions, your personal data is transferred to and processed in the United States, where data protection laws differ from those in your home country. Where the GDPR, UK GDPR, or Swiss FADP applies to our processing, the rights described below are available to you, and you can contact us about how your data is transferred and protected.

Data Retention

We retain personal data for as long as necessary for the purposes described in this Policy and as required by law, after which we delete or anonymize it. Fan messages and the content you process are retained on a limited schedule and deleted automatically, and working copies are short-lived.

When you request account deletion, your account enters a 120-day recoverable window during which it is locked but restorable by signing back in. After that window we delete your account data. Financial and transaction records are retained in anonymized form for accounting, tax, and legal compliance. If you cancel without requesting deletion, your data is retained until you ask us to delete it.

Your Privacy Rights

You may ask us to access, correct, delete, or export your personal information, to opt out of marketing, or to object to certain processing. We will not deny you service or charge you differently for exercising these rights.

US state privacy rights. If you are a resident of a US state with a comprehensive privacy law, those rights are available to you to the extent the law of your state applies to us, including the right to limit our use of sensitive personal information to what is necessary to provide the service. We do not sell or share your personal information, and we do not knowingly process the personal information of anyone under 18.

EEA, UK, and Swiss residents. Where the GDPR or UK GDPR applies, you also have the right to restrict or object to processing, to data portability, to withdraw consent at any time, and to lodge a complaint with your supervisory authority. Where we process data as a processor for a creator or agency, we will refer your request to that customer as the controller, or assist them in responding.

Fan requests. Where we hold fan data as a service provider for a creator or agency, we do not have the direct relationship needed to verify a fan’s identity, and will refer the request to that customer.

To exercise any right, contact support@sassychat.app. We respond within 30 days, or the period applicable law requires.

Fan Data and Our Role

For the personal information of creators and agency team members who use Sassychat — account and billing details — we act as a data controller. For aggregated or de-identified data we create, we also act as controller and do not attempt to re-identify it.

For the fan data we process so you can operate your connected accounts — fan messages, conversation history, fan profiles, and the content you process — we act as a service provider and data processor, on your behalf and at your direction. As the creator or agency, you are the controller of that fan data and are responsible for your own privacy obligations to your fans, including establishing a lawful basis, obtaining any explicit consent required for special categories of personal data, and making any legally required disclosures about the use of AI-assisted messaging.

That processing includes the fan profiling described above, which we use to tailor what the AI Assistant sends and when. We designed those features; we run them on your instructions, given when you connect an account and enable them.

Fans are not Sassychat customers and have not agreed to this Policy. If you are a fan with questions about how a creator uses Sassychat, contact that creator. If you believe a creator is using Sassychat to process your data unlawfully, you may contact us at support@sassychat.app.

Automated Decisions

If you enable the AI Assistant, messages are generated and sent to fans automatically, without your individual review of each one. It decides what to send and when using the fan profile described above, including when and at what price to make an offer. You are solely responsible for enabling it and for everything it sends, and you can stop a session at any time.

If a fan asks whether they are communicating with an automated system, the AI Assistant does not answer — the question is routed to you. Where law requires you to disclose the use of AI or automated messaging, that obligation is yours as the controller of the fan relationship. See our Terms of Service.

Security

We protect information with encryption in transit and at rest, access controls, secure infrastructure, and incident response procedures. No internet transmission is completely secure. If you believe your account is compromised, contact support@sassychat.app immediately. In the event of a security incident affecting your personal data, we will notify you as applicable law requires.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, keep the service secure, remember choices you have asked us to remember, and understand how the service is used.

Strictly necessary and functional storage is always active and exempt from consent. Analytics loads only where permitted: in the European Economic Area, the United Kingdom, and other regions requiring consent, we show a banner and load non-essential cookies only after you opt in. You can change or withdraw your choice at any time in cookie settings, and we apply it across our website, documentation, and applications — including the desktop application, which collects no analytics until you have opted in where consent is required. You can also control cookies through your browser or device settings.

Where required by law, we treat a Global Privacy Control signal as an opt-out request, noting that we do not sell or share personal information in the first place. We do not respond to browser “Do Not Track” signals, for which no standard exists.

Marketing

You can opt out of marketing emails by clicking unsubscribe, adjusting your account settings, or contacting support@sassychat.app. You will still receive essential service communications.

Age Requirement

Sassychat is for individuals 18 and older. If you believe someone under 18 has provided us information, contact support@sassychat.app immediately.

Changes to This Policy

We may update this Policy. For material changes affecting your rights or how we handle your data, we will give at least 30 days’ notice by email and on our website. For minor updates we will update the date above. Continued use after changes take effect means you accept the updated Policy.

Questions

Last Updated: September 23, 2026 · Version: 2026-09-23-v0

Privacy Policy